Resolved -
This incident has been resolved.
Mar 15, 03:19 UTC
Monitoring -
All service are currently operational and restored.
We are currently monitoring.
Mar 6, 08:45 UTC
Identified -
Sailpoint Engineering identified the component that was causing the issue and applied a potential fix.
Mar 6, 08:39 UTC
Update -
We are continuing to investigate and monitor the status of impacted services to restore functionality.
We have confirmed restored functionality for the following:
NELM (Identities are successfully created, manual attribute changes will need to re-performed to sync)
Search Inconsistencies (Synchronizations are in process and should remediate any inconsistencies within 24 hours)
We are continuing investigation for the following:
Duplicate email notifications being sent for the same purpose
Duplicate Event Triggers being initiated
Processing-related errors in API and UI
Workflow delays. Some customers may be seeing workflows stuck in Running state and not processing.
We sincerely apologize for the inconvenience and appreciate your patience.
Mar 6, 02:32 UTC
Update -
We are continuing to investigate and monitor the status of impacted services to restore functionality.
We have confirmed restored functionality for the following:
NELM (Identities are successfully created, manual attribute changes will need to re-performed to sync)
Search Inconsistencies (Synchronizations are in process and should remediate any inconsistencies within 24 hours)
We are continuing investigation for the following:
Duplicate email notifications being sent for the same purpose
Duplicate Event Triggers being initiated
Processing-related errors in API and UI
Workflow delays
We sincerely apologize for the inconvenience and appreciate your patience.
Mar 5, 21:48 UTC
Update -
We are continuing to investigate and monitor the status of impacted services to restore functionality. We sincerely apologize for the inconvenience.
Mar 5, 18:42 UTC
Investigating -
Customers may experience the following due to an event that started Saturday morning, just after midnight CST, and has since been mitigated but processing is still catching up:
- Duplicate email notifications being sent for the same purpose
- Duplicate audit events being written
- Duplicate Event Triggers being initiated
- Processing-related errors in API and UI
- Delays in NELM Creations and Updates
- Workflow delays
- Search inconsistencies
We are actively investigating and monitoring the status of impacted services to restore functionality. We sincerely apologize for the inconvenience.
Mar 5, 16:54 UTC
Monitoring -
Customers may experience the following due to an event that started Saturday morning, just after midnight CST, and has since been mitigated but processing is still catching up:
- Duplicate email notifications being sent for the same purpose
- Duplicate audit events being written
- Duplicate Event Triggers being initiated
- Processing-related errors in API and UI
- Delays in NELM Creations and Updates
- Workflow delays
We are actively monitoring the status of impacted services and sincerely apologize for the inconvenience.
Mar 5, 15:21 UTC