Performance degradation in the US-East-1 region

Incident Report for SailPoint

Resolved

This incident has been resolved.
Posted Jan 29, 2026 - 15:12 UTC

Monitoring

At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.
Posted Jan 29, 2026 - 00:47 UTC

Identified

The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.
Posted Jan 29, 2026 - 00:19 UTC

Investigating

We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.
Posted Jan 28, 2026 - 23:50 UTC
This incident affected: Aggregation (N. Virginia us-east-1) and Workflows (N. Virginia us-east-1).