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JDBC sources show missing .jar files In sandbox tenants

Incident Report for SailPoint

Resolved

The fix has been implemented and the issue is resolved now.

Posted Jun 04, 2024 - 00:16 UTC

Update

We're farther along in our process, and are continuing test our fix internally. We'll update this page and all customers with open support cases as soon as more information is ready. Thank you for your patience!

Posted Jun 03, 2024 - 19:00 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 03, 2024 - 17:25 UTC

Investigating

We are investigating a issue where customers may see "Unable to connect" or "Error connecting to " in sandbox tenants.

Posted Jun 03, 2024 - 13:53 UTC

This incident affected: Provisioning (N. Virginia us-east-1, London eu-west-2).