Service Degraded for Production Tenants in AP-Southeast-2

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Incident Report for SailPoint

Resolved

We identified an issue with our API Gateway in AP-Southeast-2 that was preventing customers from loading specific screens in the UI. We have resolved the issue with the API Gateway and confirmed that the issue has been mitigated.

We sincerely apologize for any inconvenience this may have caused, and greatly appreciate your patience. If you continue to experience issues, please contact SailPoint Support.

Posted Feb 21, 2024 - 00:22 UTC

Identified

We have identified an issue in AP-Southeast-2 that is preventing customers from loading specific screens in the UI. We are working diligently to resolve this issue and will continue to provide updates here as we have them.

Posted Feb 20, 2024 - 23:49 UTC