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Active Directory account creation is impacted in sandbox and production tenants

Incident Report for SailPoint

Resolved

The fix has been implemented and the issue is resolved now.

Posted Jun 03, 2024 - 12:11 UTC

Identified

The root cause has been identified and will soon be resolved.

Posted Jun 03, 2024 - 11:47 UTC

Update

Our investigation has determined the Create Account Provisioning Template is impacted for a subset of customers.

Posted Jun 03, 2024 - 11:03 UTC

Investigating

SailPoint discovered an issue with IdentityNow that affected the following services: Active Directory account creation. The following people were affected: Sandbox and production tenants.

Posted Jun 03, 2024 - 10:40 UTC

This incident affected: Provisioning (N. Virginia us-east-1, Frankfurt eu-central-1).