Search and Identity Profiles in the staging us-east-1 environment is experiencing a service degradation

Incident Report for SailPoint

Resolved

This incident has been resolved.
Posted Jan 27, 2026 - 16:51 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 27, 2026 - 16:13 UTC

Update

We are continuing to investigate this issue. We are working on addressing the service disruption and will provide an update upon resolution.
Posted Jan 27, 2026 - 14:36 UTC

Investigating

SailPoint is investigating an issue with Search and Identity Profiles in Identity Security Cloud, that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Posted Jan 27, 2026 - 13:23 UTC
This incident affected: Search (N. Virginia us-east-1).