Identity Security Cloud aggregations are currently experiencing a service disruption. (US-East-1)
Incident
Report for SailPoint
Resolved
This incident has been resolved.
Update
Our backlogs have been fully consumed and have remained entirely clear over the weekend. Our core services are operating normally and performance is stable.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
To ensure long-term stability, our engineering teams are preparing to implement a series of robust, long-term system enhancements over the next few days. Out of an abundance of caution, we are keeping this incident in a Monitoring state while this work is completed.
We will provide another update once the monitoring period is successfully complete or if there are any significant changes.
Monitoring
We are currently seeing a steady burn down of the backlog queues, and system processing times are returning to normal baseline levels.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Our engineering teams are continuing to actively monitor the queue rates and overall system performance to ensure full stability is maintained. We will provide another update once the queues have completely cleared and we are confident the issue is fully resolved.
Update
We continue to investigate this issue.
Investigating
Some customers in the US-East-1 region may experience slower-than-normal speeds when performing entitlement aggregations.
This incident affected: Aggregation (N. Virginia us-east-1).