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Identity Security Cloud is currently experiencing a service disruption

Incident Report for SailPoint

Resolved

This issue has been resolved

Posted Jan 12, 2026 - 13:41 UTC

Update

We continue to investigate this issues. Some customers may be experiencing intermittent errors.

Posted Jan 12, 2026 - 12:29 UTC

Investigating

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Posted Jan 12, 2026 - 09:50 UTC

This incident affected: Identity Security Cloud User Interface (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, UAE me-central-1, São Paulo sa-east-1).