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Identity Security Cloud is currently experiencing a service disruption

Incident Report for SailPoint

Resolved

The service disruption has been mitigated.

Posted Nov 10, 2026 - 21:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 10, 2026 - 21:27 UTC

Investigating

SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers where identities are delayed in being refreshed. We are working on addressing the service disruption.

Posted Nov 10, 2026 - 20:48 UTC

This incident affected: Provisioning (N. Virginia us-east-1) and Nightly Refresh (N. Virginia us-east-1).