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Ping SSO Outage: Users experiencing sign-in issues

Incident Report for SailPoint

Resolved

This issue has been resolved.

Posted Oct 06, 2026 - 20:31 UTC

Investigating

Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.

Impacted sign-ins:

ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot

Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.

Posted Oct 06, 2026 - 17:59 UTC