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IdentityNow is currently experiencing a service disruption.

Incident Report for SailPoint

Resolved

The SailPoint team has mitigated the service disruption with Identity Security Cloud.

Posted Dec 12, 2025 - 10:05 UTC

Investigating

SailPoint is investigating an issue with provisioning and aggregations operations that have applied cloud rules that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Posted Dec 12, 2025 - 08:59 UTC

This incident affected: Provisioning (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, UAE me-central-1, São Paulo sa-east-1).