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Identity Security Cloud customers may be experiencing issues when logging into tenants

Incident Report for SailPoint

Resolved

This issue has been resolved.

Posted Sep 18, 2025 - 21:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 18, 2025 - 21:36 UTC

Update

We are continuing to investigate this issue and will provide updates as soon as they are available.

Posted Sep 18, 2025 - 21:27 UTC

Update

We are continuing to investigate this issue.

Posted Sep 18, 2025 - 20:49 UTC

Update

We are continuing to investigate this issue.

Posted Sep 18, 2025 - 20:46 UTC

Investigating

We have identified issues with customers accessing their tenant. Our engineering team is currently investigating the issue.

Posted Sep 18, 2025 - 20:42 UTC

This incident affected: Identity Security Cloud User Interface (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, UAE me-central-1, São Paulo sa-east-1).