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Access Request is currently experiencing a service disruption.

Incident Report for SailPoint

Resolved

This incident has been resolved.

Posted May 12, 2026 - 16:06 UTC

Identified

The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.

Posted May 12, 2026 - 16:06 UTC

Investigating

SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Posted May 12, 2026 - 15:28 UTC

This incident affected: Access Request (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, UAE me-central-1, São Paulo sa-east-1).