We are continuing to monitor for any further issues.
Posted Sep 14, 2023 - 09:15 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Sep 14, 2023 - 02:18 UTC
Identified
The root cause has been identified and we are working on a fix.
Posted Sep 13, 2023 - 11:24 UTC
Update
At 07:00 UTC SailPoint discovered an issue with IdentityNow that affects the Provisioning and De-Provisioniong of Accounts on APAC & EMEA. SailPoint apologizes for any inconvenience caused by this change. We will post an update as soon as more information becomes available. Please contact SailPoint support if you have any questions.
Posted Sep 13, 2023 - 09:56 UTC
Update
We are continuing to investigate this issue.
Posted Sep 13, 2023 - 08:58 UTC
Investigating
We are currently experiencing a problem the the Provision service.
A Major Incident has been created for this issue and our Engineering Team are actively investigating.
Posted Sep 13, 2023 - 08:58 UTC
This incident affected: Provisioning (Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1).
