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The Fedramp environment is currently experiencing a service disruption.

Incident Report for SailPoint

Resolved

The service disruption impacting the FedRAMP environment has been Mitigated.

Posted Nov 18, 2025 - 21:37 UTC

Monitoring

A workaround has been implemented and SailPoint continues to monitor the status of the third party provider outage.

Posted Nov 18, 2025 - 16:46 UTC

Investigating

SailPoint is investigating an issue with FedRamp that is currently impacting some of our customers. This outage is related to a third party provider that has declared an outage. Customers may experience intermittent 5xx errors.

Posted Nov 18, 2025 - 15:25 UTC

This incident affected: Identity Security Cloud User Interface (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, UAE me-central-1, São Paulo sa-east-1).