Identity Security Cloud is currently experiencing a service disruption.
Incident
Report for SailPoint
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours.
Further updates will be shared as key milestones in the recovery process are completed.
Further updates will be shared as key milestones in the recovery process are completed.
Update
We are continuing to investigate this issue. Updates will be provided when they become available.
Update
Updating scope to include all regions.
Investigating
SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.
This incident affected: Access Request (N. Virginia us-east-1, Oregon us-west-2, Frankfurt eu-central-1, London eu-west-2, Sydney ap-southeast-2, Canada ca-central-1, Tokyo ap-northeast-1, Singapore ap-southeast-1, Mumbai ap-south-1, São Paulo sa-east-1, FedRAMP us-gov-west-1).