To learn how to locate your region, please read this Support knowledge base article.

NERM is currently experiencing a service disruption.

Incident Report for SailPoint

Resolved

This incident has been resolved.

Posted Aug 27, 2026 - 19:09 UTC

Monitoring

We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.

Posted Aug 27, 2026 - 14:28 UTC

Update

We are continuing to investigate this issue.

Posted Aug 27, 2026 - 12:40 UTC

Investigating

SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.

Posted Aug 27, 2026 - 12:29 UTC

This incident affected: NERM (Frankfurt eu-central-1).