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NERM non-SSO collaboration portal is currently experiencing a service disruption

Incident Report for SailPoint

Resolved

The SailPoint team has mitigated the service disruption with NERM non-SSO collaboration portal.

Posted Sep 09, 2025 - 02:13 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 09, 2025 - 02:03 UTC

Investigating

SailPoint is investigating an issue with NERM non-SSO collaboration portal that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.

Posted Sep 09, 2025 - 01:39 UTC

This incident affected: NERM (N. Virginia us-east-1, Frankfurt eu-central-1, Ireland eu-west-1, London eu-west-2, Tokyo ap-northeast-1, Singapore ap-southeast-1, Sydney ap-southeast-2, Canada ca-central-1).