Service Degradation in US-East-1

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Incident Report for SailPoint

Resolved

This incident has been resolved.

Posted May 16, 2024 - 20:21 UTC

Update

This issue has now been resolved and we are continuing to monitor.

Posted May 16, 2024 - 18:52 UTC

Monitoring

We have identified an issue that caused platform instability and have implemented a fix. The platform is now stable, and we are currently monitoring backend logs to ensure stability.

We sincerely apologize for the inconvenience and understand how impactful this may be to your business. We will continue to post updates here as we have them.

Posted May 16, 2024 - 18:51 UTC

Investigating

We are currently investigating an issue related to service degredation, where some screens are loading very slowly or only load with an error. We are addressing this urgently

Posted May 16, 2024 - 17:51 UTC

This incident affected: Identity Security Cloud User Interface (N. Virginia us-east-1).