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All Systems Operational

Access Request Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Provisioning Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Identity Security Cloud User Interface Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Password Management Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Access Certification Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
FedRAMP us-gov-west-1 Operational
Separation of Duty Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Aggregation Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Nightly Refresh Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Search Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Tags Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Emails Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Workflows Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Access Modeling Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
Access Insights Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
Recommendations Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
FedRAMP us-gov-west-1 Operational
CAM - Unused Access Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Alerts Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Unused Access Reporting Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
CAM - Identities/Objects Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
NERM Operational
N. Virginia us-east-1 Operational
Frankfurt eu-central-1 Operational
Ireland eu-west-1 Operational
London eu-west-2 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Access Intelligence Center Operational
US Operational
EU Operational
UK Operational
DE Operational
Asia Pacific - Sydney Operational
Asia Pacific - Singapore Operational
Asia Pacific - Japan Operational
ARM - Analysis Services Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Realtime What-If Simulation Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Reporting Services Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Emergency Access Management Operational
Virginia East US 2 Operational
Ireland North Europe Operational
ARM - Access Reviewer Operational
Virginia East US 2 Operational
Ireland North Europe Operational
Data Access Security Operational
N. Virginia us-east-1 Operational
Oregon us-west-2 Operational
Frankfurt eu-central-1 Operational
London eu-west-2 Operational
Sydney ap-southeast-2 Operational
Canada ca-central-1 Operational
Tokyo ap-northeast-1 Operational
Singapore ap-southeast-1 Operational
Mumbai ap-south-1 Operational
UAE me-central-1 Operational
São Paulo sa-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 11, 2026
ISC is currently experiencing a service disruption.
Resolved - This incident has been resolved.
Feb 11, 14:00 UTC
Investigating - SailPoint is investigating an issue with ISC that is currently impacting some of our customers. Users are getting an error message when trying to open Identity Profiles.
We are working on addressing the service disruption and will provide an update upon resolution.
Feb 11, 13:13 UTC
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Entitlement searches are returning some blank data
Resolved - This incident has been resolved.
Feb 6, 17:36 UTC
Update - We are continuing to investigate this issue.
Feb 6, 15:39 UTC
Update - We are continuing to investigate this issue.
Feb 6, 15:36 UTC
Investigating - SailPoint is investigating an issue with ISC when searching for Entitlements which have been recently updated. Some of the data being returned is blank. We are working on addressing the service disruption and will provide an update upon resolution
Feb 6, 13:20 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026
ISC is currently experiencing a service disruption
Resolved - This incident has been resolved.
Feb 4, 19:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 19:07 UTC
Investigating - We are currently investigating an issue in ISC, where the password management page is experiencing intermittent slowness and issues loading. We are working on addressing the service disruption and will provide an update upon resolution.
Feb 4, 18:09 UTC
Identity Security Cloud staging environment is currently experiencing a service disruption due to a failure in SAML authentication.
Resolved - The SailPoint team has mitigated the service disruption with SAML authentication in the Identity Security Cloud staging environment.
Feb 4, 09:52 UTC
Update - We are continuing to investigate this issue.
Feb 4, 09:33 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some customers, preventing them from performing SAML authentication in the staging environment. We are working to resolve the service disruption and will provide an update once it is resolved.
Feb 4, 09:25 UTC
Feb 3, 2026
The ISC UI is currently experiencing a service disruption
Resolved - This incident has been resolved.
Feb 3, 19:15 UTC
Identified - The issue impacting Identity and Events has been identified and a rollback is in progress. Updates will be provided as they become available.
Feb 3, 19:01 UTC
Update - The issue with System Settings and Access Requests has been resolved. We are continuing to investigate the issue with Identity and Events not loading in the UI.
Feb 3, 18:14 UTC
Investigating - We are currently investigating an issue in the ISC UI, where Identity, Events, System Settings and Access Requests will not load. We are working on addressing the service disruption and will provide an update upon resolution.
Feb 3, 17:54 UTC
NERM is currently experiencing a service disruption
Resolved - The SailPoint team has mitigated the service disruption with NERM.
Feb 3, 05:18 UTC
Investigating - We are currently investigating an issue with NERM, where archived data is appearing in the prod tenant
Feb 3, 04:25 UTC
Feb 2, 2026
Identity Security Cloud Production Tenant is currently experiencing a service disruption.
Resolved - The SailPoint team has mitigated the service disruption with Identity Security Cloud Production Tenant.
Feb 2, 14:15 UTC
Update - We are continuing to investigate this issue. This is only impacting US-EAST-1 region. EU-Central Region not impacted.
Feb 2, 12:31 UTC
Update - We are continuing to investigate this issue.
Feb 2, 08:57 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers accessing the ISC production tenant. We are working to address the service disruption and will provide an update once it is resolved.

US-East-1 region impacted only. Eu-central not impacted
Feb 2, 08:38 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Search is experiencing a service degradation where search may be returning stale search results
Resolved - We have confirmed that search functionality and data delivery for US-East-1 are now within expected operational parameters. Although some background data processing remains underway, it is no longer impacting general service availability. We are transitioning this incident to a resolved state as we return to normal operations.
Jan 29, 17:41 UTC
Update - Overnight, our teams made progress in processing the remaining search data. Search functionality in US-East-1 Production remains stable, and the backlog of audit information for the remaining subset of customers continues to clear. Search data updates for US-East-1 (Staging) are also still underway and moving forward. We are continuing to monitor all systems closely to ensure a full and stable recovery. Our next update will be provided at 4 PM CT.
Jan 29, 15:58 UTC
Update - Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data updates for US-East-1 (Staging) are still in progress. Next update will be provided by 10:00 AM CT on January 29th.
Jan 28, 22:50 UTC
Update - Search functionality for US-East-1 Production has been restored with the exception of a small subset of customers who are still seeing stale search data for Audit information, which continues to process. Search data in Staging for US-East-1 continues to process and update. Next update will be provided by 5:00 PM CT.
Jan 28, 16:43 UTC
Update - We continue to work on data reconciliation efforts for search functionality. Audit data in US -East-1 production is still impacted  with an ETA of ~10 hours.  Search data in staging in US-East-1 will continue to be impacted until the entire process has been completed. We can not provide an exact ETA at this time but do anticipate ~48 for this environment to be completed.
Jan 27, 23:02 UTC
Update - Data reconciliation continues to progress. No additional issues to report at this time. We will continue to monitor overnight with anticipated completion by close of business Tuesday 1/27.
Jan 26, 22:14 UTC
Update - The process to true up all data is still in progress with a large majority completed. The next scheduled update will be 4 PM CT.
Jan 26, 15:08 UTC
Update - At this point, a large majority of the data has been trued up, and we continue to address this issue in a systematic method. The next update is scheduled for Monday.
Jan 25, 17:08 UTC
Update - The issue has been identified, and a fix is in progress. We continue to address this issue in a systematic method, and will provide updates as they become available.
Jan 24, 21:27 UTC
Identified - The issue has been identified and a fix is being investigated. An ETA on the fix will be updated on Saturday.
Jan 24, 07:02 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 04:41 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 03:33 UTC
Update - Investigation continues on this issue. This is impacting a small subset of customers in us-east-1, not all customers.
Jan 24, 02:27 UTC
Update - Investigation continues. This is impacting a small subset of customers in us-east-1 not all customers.
Jan 24, 01:03 UTC
Update - We are continuing to investigate the issue.
Jan 23, 23:52 UTC
Update - We are continuing to investigate the issue.
Jan 23, 22:34 UTC
Update - We are continuing to investigate the issue.
Jan 23, 21:27 UTC
Investigating - SailPoint is investigating an issue with Identity Security Cloud that is currently impacting impacting some of our customers, where identities fail to appear in search results. We are working to address the service disruption and will provide an update once it is resolved.
Jan 23, 20:20 UTC
Performance degradation in the US-East-1 region
Resolved - This incident has been resolved.
Jan 29, 15:12 UTC
Monitoring - At this time we are seeing systems performing as expected. We will continue to monitor this for the next 24 hours. Customers are encouraged to continue to allow time for systems to catch up if an action was executed during this issue and they are not seeing the desired result quite yet.
Jan 29, 00:47 UTC
Identified - The issue has been identified and has been remediated. Due to backlogs created by this event impact is still being observed as systems continue to catch up. Updates will be provided as they become available.
Jan 29, 00:19 UTC
Investigating - We are currently investigating reports of performance degradation in the US-East-1 region. Users may encounter delays in Workflows Launcher or executing tasks, such as cancelling aggregations. We are actively working on investigating and will provide updates as more information becomes available.
Jan 28, 23:50 UTC
Jan 28, 2026
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